Privacy Policy

Last updated: April 19, 2026

This Privacy Policy explains how MegaMods ("we," "us," or "our") collects, uses, and protects information you provide when you visit megamods.net or purchase a modded or custom controller from us.

1. Information we collect

We collect the following categories of information to process orders and improve our service:

Contact information — name, email address, shipping address, and phone number provided at checkout.
Payment information — card details are processed by our payment provider (Stripe / PayPal / Shopify Payments). We never store full card numbers on our servers.
Order history — products purchased, customization choices, and order dates, stored to service your warranty.
Technical information — IP address, browser type, device identifiers, referring URL, and pages viewed. Collected via cookies and server logs.
Customer support records — messages you send us via email, chat, or contact forms.

2. How we use your information

We use your information to:

Process and ship your orders, including communicating with you about order status.
Service warranty claims and provide customer support.
Send transactional emails (order confirmations, shipping updates, warranty notices). We only send marketing emails if you've explicitly opted in.
Detect, prevent, and investigate fraudulent transactions.
Analyze site usage to improve our products and checkout flow.
Comply with applicable laws and respond to lawful requests from authorities.

3. Cookies and tracking

We use cookies and similar technologies for authentication, cart persistence, analytics (Google Analytics or equivalent), and advertising attribution. You can control cookies through your browser settings — blocking cookies may break parts of the checkout flow.

4. Third parties we share information with

We share information only with service providers who help us operate the business:

Payment processors — to charge your card.
Shipping carriers — USPS, UPS, FedEx, DHL, and international postal services.
Email providers — for transactional and opt-in marketing emails.
Analytics providers — for aggregated site usage stats.
Fraud-prevention services — to flag risky orders.

We do not sell your personal information to third parties.

5. Data retention

We retain order records for seven years to comply with tax and warranty obligations. Marketing contact information is retained until you unsubscribe. You can request deletion of your account and personal data at any time by emailing us.

6. Your rights

Depending on your location, you may have the following rights:

Access — request a copy of the personal data we hold about you.
Correction — ask us to update inaccurate data.
Deletion — ask us to delete your personal data (subject to our legal retention obligations).
Opt-out — opt out of marketing emails using the link in every email.
Portability — receive your data in a machine-readable format.

To exercise any of these rights, email us at privacy@megamods.net.

7. Security

We use TLS encryption for all data in transit, store personal data only on access-controlled servers, and limit employee access to a need-to-know basis. No system is 100% secure, but we work to protect your data against unauthorized access, loss, or misuse.

8. Children's privacy

Our service is not intended for children under 13. We don't knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we'll delete it.

9. International transfers

We're based in the United States; if you're ordering from outside the US, your information will be transferred to and processed in the US. Shipping partners may process your address internationally.

10. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version here and revise the "last updated" date. Material changes affecting your rights will be communicated by email.

11. Contact us

Questions about this Privacy Policy? Reach us at privacy@megamods.net or through our contact page.