Get in touch
No call center, no chat bots. One inbox per topic, one human reading each one. Reply within a business day, usually faster.
One inbox per topic · Reply within 1 business day · US-based team
We keep support simple. One inbox per topic, one human reading each one — no call center, no chat bots, no email ticketing roulette. Pick the right address for your question below and we'll reply within a business day.
Order support
Status of a current order, shipping delays, tracking numbers, pre-sales questions, product compatibility, general troubleshooting.
Warranty claims
Something not working right on your controller? Send us your order number, a description of the issue, and a short video or photos showing the problem if you can. Most warranty issues we resolve with a remote firmware push — no return shipping needed.
Returns and refunds
Starting a return, asking about return eligibility, or tracking a refund that's already been approved. See our Refund Policy first to check your eligibility window.
Business and wholesale
Bulk orders, retailer pricing, B2B partnerships, esports team sponsorships, content-creator kits.
Press and content creators
Journalists, YouTubers, streamers, and podcast hosts. Review-unit requests, interviews, product Q&A, and partnership opportunities.
Privacy and data requests
GDPR access requests, CCPA opt-outs, data deletion, or anything about how we collect and handle your personal information. See our Privacy Policy for the full detail.
Legal and terms
Legal inquiries, DMCA notices, trademark questions, or anything relating to our Terms & Conditions.
When we reply
- Monday–Friday, 9am–6pm Pacific Time — our LA-based support team is at their desks and usually replies within a few hours.
- Weekends and US holidays — we check inboxes but replies may take until the next business day. Warranty and order-urgent issues are prioritized.
- Tracking a shipment — email support@megamods.net with your order number; we reply with carrier tracking within an hour during business hours.
Where we are
MegaMods is based in Los Angeles, California. Our workshop, customer support, and shipping all operate out of the same building. We don't take walk-ins (small workshop, no retail floor) but we're happy to book a video call for wholesale discussions, press interviews, or partnership conversations.
Social
We post build photos, mod demos, and the occasional giveaway on Twitter, Instagram, YouTube, and Discord. DMs on social aren't monitored for support — email is faster.